Dispatch

The City Of Country Club Hills is able to provide Emergency 9-1-1 service through its Tele-Communications Center (TCC) which is headed by Captain W. Garrison. The tele-communicators respond to telephone and walk-in requests from the public along other law enforcement agencies.  They also handle radio traffic and all emergency calls. The TCC responds to requests for Law Enforcement Agency Data Systems (LEADS) information from the police officers and other agencies. The TCC utilizes the E-9-1-1 Emergency Response system and dispatches all emergency calls to both the Police and Fire Departments. The TCC uses CAD (Computer Aided Dispatching) technology to keep track of calls along with police and fire personnel so all resources can be used efficiently.

To be a tele-communicator you need to have a high school diploma, no criminal history, be able to multi-task and type 35 words per minute on the computer. Once hired, all tele-communicators are required to complete an extensive training program which is 3 months long.

TIPS WHEN CALLING 9-1-1:
-Please call 9-1-1 for emergency, life or death situations only.
-For vehicle lock outs, loud music complaints and all other non-emergency issues please call the NON-EMERGENCY number at (708) 798-3191.
-Try to remain calm, and answer the questions that the tele-communicators are asking.

Calls for service handled by Police and Fire per year:
2014 – 30,739
2013 – 30,522
2012 – 34,117
2011 – 28,594
2010 – 29,061
2009 – 23,074